Alicia G. Soares‑McLean
Inside Sales & Operations professional with four years of progressive growth at Supra Alloys, promoted from Production Coordinator to Inside Sales Representative in a leading specialty‑metals service center.
Profile
Results‑driven metals‑industry professional experienced in managing customer accounts from RFQ through shipment, including quoting, pricing strategy, margin optimization, production coordination, and long‑term customer relationships across aerospace, defense, medical, and commercial markets.
Deeply versed in specialty materials such as titanium, stainless steel, nickel alloys, and aluminum, with hands‑on command of material traceability: Mill Test Reports, heat‑number verification, and ASTM/AMS specifications. Highly proficient in Microsoft Dynamics 365 (D365) ERP for order management, inventory control, purchasing, and sales operations.
Recognized for clear communication, analytical thinking, and cross‑functional collaboration that solves supply‑chain challenges and consistently delivers profitable, on‑time results.
Experience
Inside Sales Representative
2024 — Present Promoted- Manage customer accounts through the complete sales cycle, from RFQ and quotation through order fulfillment and shipment.
- Prepare competitive quotations and negotiate pricing to maximize gross margins while sustaining long‑term customer relationships with OEMs, distributors, and aerospace customers.
- Use Microsoft Dynamics 365 (D365) to process orders, maintain customer records, monitor inventory, manage pricing, and track sales.
- Coordinate with purchasing, production, warehouse, logistics, and quality teams to ensure on‑time delivery.
- Analyze inventory availability and recommend material substitutions that improve profitability, reduce excess inventory, and shorten customer lead times.
- Coordinate mill orders, certifications, shipping requirements, and customer documentation; support Long‑Term Agreements (LTAs), forecasting, and strategic inventory planning.
- Resolve customer concerns on lead times, certifications, shipping, and availability while maintaining exceptional service standards.
Production Coordinator
2022 — 2024- Coordinated daily production schedules to meet customer delivery requirements across multiple departments.
- Managed work orders, production priorities, and inventory transactions in Microsoft Dynamics 365 (D365).
- Verified material certifications (Mill Test Reports), heat numbers, and traceability documentation to ensure compliance with customer specifications.
- Reviewed customer purchase orders, material specifications, and special processing instructions to ensure production compliance before shipment.
- Partnered with Sales, Purchasing, Warehouse, and Quality to resolve scheduling conflicts, non‑conformances, and production issues.
More responsibilities
- Monitored inventory availability and production priorities to minimize delays and maximize material utilization.
- Maintained accurate production records and manufacturing documentation, and supported quality‑control initiatives.
- Identified documentation and material‑identification discrepancies before shipment in support of internal quality control.
- Assisted leadership with production planning, scheduling, capacity management, and operational reporting.
- Participated in continuous‑improvement initiatives that increased efficiency, reduced errors, and improved customer satisfaction.
Owner / Business Manager
2021 — 2022- Founded and managed a successful vehicle‑rental business end to end.
- Developed marketing strategies that increased customer acquisition.
- Ran daily operations, scheduling, budgeting, and customer service; built long‑term client relationships through professionalism and reliability.
Administrative Assistant
2016 — 2020- Delivered exceptional customer service to thousands of visitors at a landmark attraction.
- Coordinated events and promotional activities and supported management with administrative and operational projects.
- Trained new employees, supported onboarding, and identified process improvements that enhanced operational efficiency.
Expertise
Sales & Accounts
Operations & Supply Chain
Materials & Quality
Systems & Tools
Education
Let's work together
Open to inside sales, operations, and account‑management opportunities in specialty metals, aerospace, and beyond.
Email Alicia